FAQ
I. Company and Products
Q: What business does your company mainly engage in?
A: We focus on [car stickers], mainly producing and exporting [car stickers], which are widely used in [car decoration].
Q: What products do you mainly offer? Do you have a product catalogue?
A: We can provide it. You can leave a message on our official website and contact us to request the catalogue.
Q: What international standards/certifications do your products comply with?
A: Our products comply with [such as ISO, CE, RoHS, FDA, REACH, etc.] and have obtained the corresponding certifications
Q: Can free samples be provided? How is the freight calculated?
A: We can usually provide a limited number of free samples for potential orders, but customers need to bear the international shipping cost. For specific details, please consult our sales representative. The freight is calculated based on the destination, weight and the selected logistics method.
Ii. Quotation, Order and Payment
Q: How can I obtain a quotation? What does the quotation include?
A: Please send your product requirements (product specifications, models, quantities, target ports) to [email address] or submit them through our online inquiry form. Our quotations usually include information such as the unit price of the product, the total price, trade terms (such as FOB, CIF), payment terms, packaging, estimated delivery date, and minimum order quantity.
Q: What payment methods do you accept?
A: We support multiple secure payment methods, including:
Telegraphic transfer (T/T - the most common) : Usually a 30% advance payment, and the balance should be paid off before shipment.
Online payment (such as PayPal/Stripe/credit card) : It may be applicable to small orders and a handling fee will be charged separately.
The specific accepted payment method can be confirmed with your sales representative.
Q: What is your minimum order quantity (MOQ)?
A: Our MOQ is usually set according to specific products and models. For details, please communicate and confirm with the sales representative
Q: How long is the validity period of the price?
A: Quotations are usually valid for [for example: 30 days /60 days], but when the prices of raw materials and exchange rates fluctuate significantly, re-pricing may be necessary.
Q: How to place an order?
A: After confirming the quotation and order details, we will send the formal sales contract/proforma invoice to you for signature. The order will take effect upon receipt of your signed reply and the advance payment that meets the requirements.
Iii. Production, Quality and Delivery
Q: What is your regular delivery date?
A: The delivery date depends on the complexity of the product, the order volume, the supply of raw materials and our current production plan. It is usually after receiving the advance payment and confirming the order [for example: 10-30 days].
Q: Do you have your own factory? What is the production process like?
A: [Explain the situation, for example: Yes, we are directly operated by the factory and have advanced production equipment and a strict quality control system.] We follow standardized processes such as [briefly describe key processes, such as design, raw material procurement, production, QC inspection, packaging, and testing] to ensure quality.
Q: How to ensure product quality? Is there a quality inspection report?
A: We have a strict QC process: incoming inspection of raw materials, process control, and full inspection or random inspection of finished products before shipment.
Q: Can we visit the factory or inspect the goods during the production process?
A: Welcome! We support customers in conducting [for example: intermediate inspection/final pre-shipment inspection] before shipment. Please make an appointment with the sales representative in advance. We also welcome customers to visit our factory to learn about our strength.
Iv. Logistics and Transportation
Q: Which logistics methods do you use? How is the freight calculated?
A: According to the volume of goods, time requirements and cost, we provide:
Sea transportation: Full container Load (FCL) or less than Container Load (LCL) is the most commonly used and has a relatively low cost.
Air freight: Suitable for small batches or urgently needed goods.
International express delivery: such as DHL, FedEx, UPS, etc., suitable for sample or small parcels.
The freight is calculated based on [e.g., weight/volume weight, whichever is greater], destination and service level.
Q: Are you responsible for arranging transportation and customs clearance?
A: It depends on the trade terms we agreed upon:
EXW: You are responsible for all transportation, export customs declaration, international transportation and import customs declaration after picking up the goods from our factory.
FOB: We are responsible for delivering the goods to the designated port of shipment and completing the export customs clearance. You are responsible for booking space, ocean freight, insurance, customs clearance at the destination port and delivery.
CIF: We are responsible for the freight and insurance charges (by sea) to the destination port, as well as export customs clearance. You are responsible for customs clearance and delivery at the destination port.
DDP: We are responsible for all costs and risks until the goods are delivered to your designated destination (import customs clearance is handled by us or our agents), with high risks/high costs/complex operations.
Q: How are the goods packaged? Can the packaging materials be customized?
A: We use sturdy standard export packaging (such as cartons/wooden cases/pallets) to ensure transportation safety. We offer basic customized packaging (such as Logo printing and special linings). If there are any special requirements, please inform us in advance as they may involve additional charges.
Q: How can I track my goods?
A: Once the goods are dispatched, we will provide the relevant waybill number (such as ocean bill of lading number/air waybill number /AWB number) and the contact information of the freight forwarder for you to track the status of the goods.
V. After-sales Service and Support
Q: What should I do if the goods are found to be of substandard quality, short or damaged after receiving them?
A: Please check the outer packaging when signing for the goods and record any abnormalities (take photos). Provide us with a detailed report (photos, videos, problem descriptions) within 7 to 15 days after receiving the goods. We will investigate the cause and negotiate solutions (such as exchange, replenishment, repair, partial refund, etc.). Please note that claims must be based on the terms of the contract and valid evidence.
Q: Does the product come with a warranty?
A: Yes, we offer a 12-24 month quality guarantee for our products (excluding consumables/consumables/man-made damage usually). For detailed terms, please refer to our warranty policy or confirm with the salesperson.
Q: Do you provide installation/usage guidance and technical support?
A: Yes! We provide detailed product manuals [video links available]. If you have any questions, you can contact our technical support team through [email/phone/online customer service], and we will do our best to provide assistance.
Vi. Others
Q: Can you accept OEM/ODM production?
A: OK! We have extensive OEM/ODM experience and can produce customized products according to your brand requirements and specifications. For MOQ and other requirements, please inquire in detail.
Q: Do you support exports to [a specific country/region]?
A: Yes, we cooperate with customers from [digital] multiple countries and regions around the world. We are familiar with the regulations and standard requirements of various markets. For the requirements of specific countries, please consult the sales department.
